Hospitality Obligations
Healthcare facilities should be conscious of their hospitality obligations. I know this is a broad statement, and I am sure that many think about how to make their patients and their families more comfortable, but I’d still like to address this issue.
Whether a nursing home, a hospital, or rehab facility, people could have family members stay longer if there were an outlet conveniently placed to operate a laptop or charge a cell phone. It isn’t necessary to make WIFI available, in my opinion, as those who need to be mobile should have their own air card or blackberry by now. Also, for stressful times when travel arrangements or other services are needed, an old fashion Yellow Pages should be available at the nurse’s desk.
I am continually surprised by how many people are left to sit, sick or dying, in dark, cluttered rooms with no air or light. A family member or friend should remember to open the curtains and, if possible, the window. Fast food containers and other trash should be removed continuously. Don’t let unused linens, gowns, and towels pile up on the patient’s bed or the chairs. Attention to small things like this will help the ill person tremendously.
Most Importantly: Please, thank the nurses and other care providers and find other ways to express your sincere, genuine appreciation to them. You may be surprised by how much better you and your loved one are treated!
